Building Empathy in Healthcare: What My Patients and Families Have Taught Me

Host Chapter: CMSA Memphis, Tennessee

Date: September 30, 2025

Time: 4:30 - 6:00pm CST and 5:30 – 7:00 pm EST

Empathy is at the heart of what it means to be human. It’s a foundation for acting ethically, for good relationships of many kinds, for loving well, and for professional success.

Studies show that nurturing a more empathic relationship can lead to better outcomes for patients, fewer disputes with healthcare providers, and higher reimbursements due to greater patient satisfaction. On a more day-to-day basis, it also makes caring for patients a more rewarding experience.  Join your peers for an interesting discussion that will provide information you can implement into your practice regardless of your setting.

Learning Objectives:

·       Participants will be able to define Empathy Care and give direct life examples on how they have or have not been able to apply it in their patient/family care.

·       Participants will be able to relay case study examples of how empathy and/or the lack of empathy affected patients’ responsiveness to treatment and patient satisfaction. 

·       Participants will be able to discuss and apply empathy concepts, including dignity, objectivity, and integrity, to the 8 principles of the Code of Professional Conduct for Case Managers.

 Speaker: Robin Star, MSW, Lakeside Neurologic

Continuing Education Credits: One CE for Nurses, Social Workers, and Professional Case Managers has been applied for this meeting. All who attend and complete the program evaluation will receive a CE Certificate.

Registration Link:  https://cmsamemphis.org/meet-reg1.php?id=40

Zoom Link will be emailed after registration

Members: FREE

Non Members: $25.00

If you are not a member of CMSA, register today so you can attend future meetings at no cost. Here is the link to learn more: https://cmsa.org/membership

Thank you to the Host and Sponsor of this meeting: CMCA Memphis! To learn more about them, visit their website at https://cmsamemphis.org

Tickets

$0.00 Memphis MidSouth CMSA Member

$25.00 Non Member

$0.00 CMSA National Member